Blog Archives - OnCall

What do I need to know about “webside manner?”

As with the traditional “bedside manner”, developing an effective webside manner goes a long way in ensuring the client is confident and comfortable at every stage of your virtual interaction.

New Desktop App + Android for Providers!

Nov 13, 2017

The newest version of the OnCall desktop application is here! This critical update builds on the current version to further increase reliability and stability, as well as video quality. Note: It is important that you have the latest version of the OnCall desktop application in order to continue to enjoy a reliable video conferencing experience.

Are your online tools PHIPA compliant?

Sep 27, 2017

You are constantly looking for ways to better serve your clients. From new administrative solutions to new online technologies to better connect and engage with your clients, you are constantly improving your care delivery. But are these tools really helping you? Many of the tools most commonly used by practitioners today such as Skype or

7 Ways to Incorporate Virtual Care in Your Practice

Sep 27, 2017

Here’s a list of 7 things to consider before incorporating virtual care into an existing practice: 1. Set your goals up front: what do you want to accomplish with virtual care? 2. Identify which clients are best-suited: some clients can benefit more than others from an online option for appointments. 3. Identify your workflow: it

Three Reasons Why Clients Miss Mental Health Appointments

Sep 27, 2017

We have all seen that one client that, no matter what we do, always seems to forget about her appointments. Let’s call her Laura. From “forgetting to write it in her calendar” to “accidentally deleting the voicemail,” Laura will make every excuse possible to not make it in. While it’s easy to blame her for

Why WebRTC Isn’t Ready for Healthcare (yet)

Sep 27, 2017

Web Real-Time Communication (or WebRTC) is an open source project released by Google in 2011. WebRTC enables video conferencing directly through popular web browsers, without the need for users to install additional software. In theory, there are many compelling applications for this — imagine having the ability to join a live video conference instantly, from any website.

Introducing virtual care to your clients

Sep 27, 2017

The most important thing to remember is that introducing virtual care will help streamline your administrative tasks and expand the reach of your services. This should not be an overwhelming or daunting change! The guide below will help you communicate this to your clients. Explain how it works. Keep in mind, virtual care may be

Do patients want telemedicine? 5 reasons we know they do.

Sep 26, 2017

Healthcare is at one of the most disruptive times in its history. Mental health technology in particular is being increasingly adopted and advocated for by healthcare leaders. With this rapid healthcare technology development, we can’t help but wonder: do patients really want this? Our research suggests that they absolutely do and here’s why: 1. 74%

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