Blog Archives - OnCall

Virtual care platform helps Alberta patients with sexual therapy

Alberta’s Insight Psychological is a counselling practice that has implemented a virtual care platform, including videoconferencing and instant messaging, to provide psychological services to Albertans. Sexual therapy is one of Insight’s specialties, with ASSECT certified therapists and sexologists in major cities, including Edmonton and Calgary. Insight works with Toronto-based OnCall Health, a developer of a

Bell, Let’s Talk About Virtual Care

Feb 08, 2019

The Bell Let’s Talk campaign reached new heights on January 30th, 2019 in its quest to reduce stigma against mental health, increase access to care, fund mental health research, and fund workplace mental health services. Today, let’s focus on one of their four pillars: access to care, and how this can be augmented with virtual

7 Ways to Incorporate Virtual Care in Your Practice

Jan 18, 2019

Are you wondering how to incorporate virtual care into your practise? Here’s a list of 7 things to consider before incorporating virtual care into an existing practice: 1. Set your goals up front: What do you want to accomplish with virtual care? 2. Identify which clients are best-suited: Some clients benefit more than others from an online

Why WebRTC Isn’t Ready for Healthcare (yet)

Jan 04, 2019

Web Real-Time Communication (or WebRTC) is an open source project released by Google in 2011. WebRTC enables video conferencing directly through popular web browsers, without the need for users to install additional software. In theory, there are many compelling applications for this — imagine having the ability to join a live video conference instantly, from any website.

Introducing virtual care to your clients

Dec 21, 2018

The most important thing to remember is that introducing virtual care will help streamline your administrative tasks and expand the reach of your services. This should not be an overwhelming or daunting change! The guide below will help you communicate this to your clients. Explain how it works. Keep in mind, virtual care may be

What do I need to know about “webside manner?”

Dec 07, 2018

As with the traditional “bedside manner”, developing an effective webside manner goes a long way in ensuring the client is confident and comfortable at every stage of your virtual interaction.

Do patients want telemedicine? 5 reasons we know they do.

Nov 23, 2018

Healthcare is at one of the most disruptive times in its history. Mental health technologies such as telemedicine and virtual appointments are being increasingly adopted and advocated for by healthcare leaders. With this rapid healthcare technology development, we can’t help but wonder: do patients really want virtual care? Our research suggests that they absolutely do

Virtual Care can improve ROI

How Virtual Care Can Increase Your Practice’s ROI

Nov 09, 2018

When speaking on the benefits of virtual care, the advantages to clients are often the first thing that come to mind. These benefits include the ability for clients to attend their appointments from home, easier access to care on sick days, and increased convenience for those with busy schedules. However, healthcare providers also benefit from

Ethics of Virtual Care

The Ethics of Virtual Care

Nov 02, 2018

Feel free to check out our webinar on this topic, linked above. As a provider, it can be daunting to introduce new tools into your practice. This is especially true if the tools in question have potential to compromise your practice, or your relationships with your clients. Practitioners must always strive to remain on the

Everything You Ever Wanted to Know About OnCall Health’s Privacy Policy

Oct 19, 2018

A core value at OnCall Health is to provide private and secure service to all who choose to use our platform. OnCall Health supports access to mental health services, and strives to ensure all of the practitioners and patients who use our platform may access such services without worrying about agreeing to policies that are

Expanding Your Customer Base with Virtual Care

Sep 28, 2018

As a mental health care provider, it can be extremely difficult and complicated to build up one’s practice. Wearing multiple hats professionally such as therapist, counsellor, or social worker in addition to being a small business owner, is often an exercise in exhaustion. Finding a balance between managing a practice, giving time to clients, and

Why You Should Consider Offering Virtual Care

Sep 14, 2018

Here at OnCall Health, our main goal is to offer a simple, reliable, and secure solution to improve relationships between providers and their clients. Virtual care is a rapidly growing concept that is being adopted by exponentially more providers of health-related services every year. According to a recent Cisco global survey, 74% of patients are

Best Practices for Administrative Staff

Aug 31, 2018

As a member of the administrative team, you’re often one of, if not the, first point of contact for new and existing clients. When implementing a virtual care program, this means that you will play an important role in ensuring clients are not only ready to get started, but comfortable with the technology. Below, we’ve

Three Reasons Why Clients Miss Mental Health Appointments

Aug 17, 2018

We have all seen that one client that, no matter what we do, always seems to forget about her appointments. Let’s call her Laura. From “forgetting to write it in her calendar” to “accidentally deleting the voicemail,” Laura will make every excuse possible to not make it in. While it’s easy to blame her for

Are your online tools PHIPA compliant?

Aug 03, 2018

You are constantly looking for ways to better serve your clients. From new administrative solutions to new online technologies to better connect and engage with your clients, you are constantly improving your care delivery. But are these tools really helping you? Many of the tools most commonly used by practitioners today such as Skype or

New Desktop App + Android for Providers!

Jul 03, 2018

The newest version of the OnCall desktop application is here! This critical update builds on the current version to further increase reliability and stability, as well as video quality. Note: It is important that you have the latest version of the OnCall desktop application in order to continue to enjoy a reliable video conferencing experience.

Start seeing your patients online today