Blog Archives - OnCall Health

Virtual care platform helps Alberta patients with sexual therapy

Alberta’s Insight Psychological is a counselling practice that has implemented a virtual care platform, including videoconferencing and instant messaging, to provide psychological services to Albertans. Sexual therapy is one of Insight’s specialties, with ASSECT certified therapists and sexologists in major cities, including Edmonton and Calgary. Insight works with Toronto-based OnCall Health, a developer of a

Product Update: Introducing Analytics

Jul 22, 2019

We are excited to introduce analytics, a useful tool for tracking your appointments as a provider, or to track all clinical sessions as an administrator. Note: if you currently do not have Analytics and are interested in adding it to your account, please contact your Account Manager today at 1-(888)-687-9288 ext.1 or let us know

Millions of Patients are Seeing their Healthcare Providers Over Skype or Facetime, Here’s Why

Apr 18, 2019

With long wait times, inconvenient appointments and a shortage of available health care providers, many patients are seeking alternative ways to access their health care needs. Not only are these patients interested in gaining better access to their primary care needs, but they’re also seeking a greater array of providers, including dieticians, mental health care

OnCall Health Raises $2M CAD Seed Round to Accelerate Adoption of Virtual Care in Healthcare Systems

Apr 16, 2019

TORONTO, April 16, 2019 – OnCall Health, a platform that provides simple, secure virtual care technology and services for healthcare providers, today announced it has raised $2 million CAD ($1.5M USD) in seed funding to expand its operations in North America. The round was led by Ripple Ventures with participation from Panache Ventures, Stout Street

Product Update: Patient Roster

Apr 15, 2019

The new patient Roster is here! We are excited to introduce Roster, giving providers a tool that centralizes all of your patient information and notes in one place. Note: if you currently do not have Roster and are interested in adding it to your account, please contact your Account Manager today at 1-(888)-687-9288 ext.1 or

Why Virtual Care is a Tool Every Health Care Provider Needs

Apr 15, 2019

Thousands of health care providers are using virtual care to expand their practice and improve access to their services. Technological advancements have enabled almost every industry to streamline their workflow and deliver better products and services to their customers, and the health care industry is no exception. Virtual care is capable of improving patient-provider relationships,

Why Companies in Employee Wellness Need to up their Virtual Care Game

Apr 10, 2019

Employee wellness companies have an important mission, to help employers keep their employees healthy. What it means to be healthy is becoming increasingly more holistic and includes not only medical care, but stress management, counselling, a healthy diet, adequate exercise, financial wellness, and social support, to name a few. People lead busy lives and find

A brief overview of Ontario Health agencies

Mar 26, 2019

The Government of Ontario recently announced changes to the way health care will be ran in Ontario by proposing Bill 74, known as ‘The People’s Health Care Act, 2019’.  If passed, the current Ontario health care system will be restructured to form Ontario Health agencies in order to provide a one-point-access of care for patients.

Bell, Let’s Talk About Virtual Care

Feb 08, 2019

The Bell Let’s Talk campaign reached new heights on January 30th, 2019 in its quest to reduce stigma against mental health, increase access to care, fund mental health research, and fund workplace mental health services. Today, let’s focus on one of their four pillars: access to care, and how this can be augmented with virtual

8 Ways to Incorporate Virtual Care in Your Practice

Jan 18, 2019

Are you wondering how to incorporate virtual care into your practice? Here are 8 steps to incorporating virtual care into an existing practice: 1. Set your goals up front. What do you want to accomplish with virtual care? Are you looking to use virtual care as a supplement for your practice? Are you looking to

Why WebRTC Isn’t Ready for Healthcare (yet)

Jan 04, 2019

Web Real-Time Communication (or WebRTC) is an open source project released by Google in 2011. WebRTC enables video conferencing directly through popular web browsers, without the need for users to install additional software. In theory, there are many compelling applications for this — imagine having the ability to join a live video conference instantly, from any website.

Introducing virtual care to your clients

Dec 21, 2018

The most important thing to remember is that introducing virtual care will help streamline your administrative tasks and expand the reach of your services. This should not be an overwhelming or daunting change! The guide below will help you communicate this to your clients. Explain how it works. Keep in mind, virtual care may be

What do I need to know about “webside manner?”

Dec 07, 2018

As with the traditional “bedside manner”, developing an effective webside manner goes a long way in ensuring the client is confident and comfortable at every stage of your virtual interaction.

Do patients want telemedicine? 5 reasons we know they do.

Nov 23, 2018

Healthcare is at one of the most disruptive times in its history. Mental health technology in particular is being increasingly adopted and advocated for by healthcare leaders. With this rapid healthcare technology development, we can’t help but wonder: do patients really want this? Our research suggests that they absolutely do and here’s why: 1. 74%

How Virtual Care Can Increase Your Practice’s ROI

Nov 09, 2018

Virtual Care can have a significant impact on your business’ bottom line. Check out this article to find out how. Are you considering the costs and benefits of implementing virtual care in your platform? Today we will walk through how implementing a virtual care platform can increase your practices’ return on investment (ROI), all while

The Ethics of Virtual Care

Nov 02, 2018

Feel free to check out our webinar on this topic, linked above. As a provider, it can be daunting to introduce new tools into your practice. This is especially true if the tools in question have potential to compromise your practice, or your relationships with your clients. Practitioners must always strive to remain on the

Everything You Ever Wanted to Know About OnCall Health’s Privacy Policy

Oct 19, 2018

A core value at OnCall Health is to provide private and secure service to all who choose to use our platform. OnCall Health supports access to mental health services, and strives to ensure all of the practitioners and patients who use our platform may access such services without worrying about agreeing to policies that are

Expanding Your Customer Base with Virtual Care

Sep 28, 2018

As a mental health care provider, it can be extremely difficult and complicated to build up one’s practice. Wearing multiple hats professionally such as therapist, counsellor, or social worker in addition to being a small business owner, is often an exercise in exhaustion. Finding a balance between managing a practice, giving time to clients, and

Why You Should Consider Offering Virtual Care

Sep 14, 2018

Here at OnCall Health, our main goal is to offer a simple, reliable, and secure solution to improve relationships between providers and their clients. Virtual care is a rapidly growing concept that is being adopted by exponentially more providers of health-related services every year. According to a recent Cisco global survey, 74% of patients are

Best Practices for Administrative Staff

Aug 31, 2018

As a member of the administrative team, you’re often one of, if not the, first point of contact for new and existing clients. When implementing a virtual care program, this means that you will play an important role in ensuring clients are not only ready to get started, but comfortable with the technology. Below, we’ve

Three Reasons Why Clients Miss Mental Health Appointments

Aug 17, 2018

We have all seen that one client that, no matter what we do, always seems to forget about her appointments. Let’s call her Laura. From “forgetting to write it in her calendar” to “accidentally deleting the voicemail,” Laura will make every excuse possible to not make it in. While it’s easy to blame her for

Are your online tools PHIPA compliant?

Aug 03, 2018

You are constantly looking for ways to better serve your clients. From new administrative solutions to new online technologies to better connect and engage with your clients, you are constantly improving your care delivery. But are these tools really helping you? Many of the tools most commonly used by practitioners today such as Skype or

New Desktop App + Android for Providers!

Jul 03, 2018

The newest version of the OnCall desktop application is here! This critical update builds on the current version to further increase reliability and stability, as well as video quality. Note: It is important that you have the latest version of the OnCall desktop application in order to continue to enjoy a reliable video conferencing experience.

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